At Merchstore, your product is not just picked, packed and shipped. Every item we produce is custom-made with care – we make it when you order it. Some products are produced within 24 hours, but others may take a few days.
Immediately after you complete your purchase, your order is sent to our production facility. Once your goods have been created, we will work with our logistics partners to ship the goods to your designated address. If you wish to amend your shipping instructions or address at any point before the goods leave our production facility, please contact Customer Support and we will do our best to accommodate your changes.
Destinations we ship to.
We ship worldwide. Delivery times depend on the delivery destination. Please note that these days do not include weekends or bank holidays.
|Destination||Standard Shipping||Express Shipping|
|United Kingdom||1-3 Days||1 Day|
|Europe||2-6 Days||1-3 Days|
|Rest of the World||4-14 Days||2-5 Days|
Possible reasons for a delayed delivery
1) Public holidays in any of the countries that handle delivery. Please note that weekends can lead to delivery delays as well.
2) The delivery address is in a location that’s hard to reach (e.g. mountains, islands or remote areas). If this should be the case, delivery may take longer.
3) The country of delivery is outside the EU (e.g. Norway). This is why there may be delays due to customs clearance.
4) Blank garments out of stock. If this is the case we will contact you at the earliest opportunity.
5) Events outside our control such as Covid, bad weather etc.